Payment Policy

Last updated: July 23, 2026

This Payment Policy explains how payments, prices, taxes, and refunds are handled when you place an order through gianela.com.

This policy applies to orders placed for delivery within the United States.

1. Currency

All product prices displayed on our website are in United States dollars (USD).

All payments are processed in USD. If your payment method is linked to an account using another currency, your bank or payment provider may apply currency conversion fees or other charges. Gianela does not control these charges.

2. Accepted Payment Methods

Gianela accepts the payment methods displayed as available during checkout. Depending on your device and location, these may include:

Visa
Mastercard
American Express
Union Pay
Google Pay
Paypal
Shopify Payment

The availability of a payment method may vary. Only payment methods shown during checkout are currently accepted.

We do not accept cash, checks, money orders, bank transfers, or cash on delivery unless expressly stated on our website.

3. Sales Tax

Applicable sales tax is included in the product price displayed on our website.

No additional sales tax will be added during checkout. The final amount payable will be clearly displayed before you complete your order.

4. Shipping Charges

Gianela provides free standard shipping on all orders delivered within the United States.

No minimum purchase is required, and no standard shipping fee will be added during checkout.

For additional information about order processing and delivery, please review our Shipping Policy.

5. Payment Authorization

By submitting an order, you confirm that:

You are authorized to use the selected payment method.
The billing information you provide is accurate and complete.
You authorize Gianela and its payment service providers to charge the final order total to your selected payment method.

Your payment method may be authorized when you place the order. The charge will be processed according to the payment provider’s procedures.

6. Secure Payment Processing

Payments are processed through secure third-party payment providers supported by Shopify.

Gianela does not directly store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.

For more information about how we handle personal information, please review our Privacy Policy.

7. Payment Verification

To protect customers and prevent unauthorized transactions, an order may be subject to payment or identity verification.

We may contact you to confirm information associated with your order. If we cannot verify the payment or order details, we may place the order on hold or cancel it and issue a refund to the original payment method.

8. Declined or Failed Payments

A payment may be declined or fail because of:

Incorrect card or billing information
Insufficient funds
An expired payment method
Restrictions imposed by your bank or payment provider
Fraud-prevention or security checks
A temporary payment processing error

If your payment is declined, please verify your information, try another available payment method, or contact your bank or payment provider.

Gianela does not control payment approval decisions made by banks or payment providers.

9. Order Confirmation

Submitting an order does not automatically mean that the order has been accepted.

After placing an order, you should receive an order confirmation email. We may cancel an order if payment cannot be verified, the product is unavailable, the order information is incomplete, or a pricing or technical error has occurred.

If we cancel a paid order, the amount charged will be refunded to the original payment method.

10. Pricing Errors

We make reasonable efforts to ensure that product prices and information are accurate.

If a product is listed at an incorrect price because of a technical, typographical, or system error, we may contact you for instructions or cancel the affected order. If payment has already been processed, a full refund will be issued to the original payment method.

11. Cancellations and Changes

You may request an order cancellation or change within 24 hours after placing the order.

Cancellation or modification requests are not guaranteed because orders may enter processing before we receive your request. Once an order has been processed or shipped, it cannot be canceled and must be handled according to our Return & Refund Policy.

To request a cancellation or change, contact us as soon as possible at info@gianela.com.

12. Refunds

Approved refunds are issued to the original payment method used for the purchase.

After we receive and inspect an eligible return, Gianela will process the refund within 14 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original or alternative payment methods cannot be substituted for refund purposes.

For complete return eligibility, return costs, damaged products, and refund procedures, please review our Return & Refund Policy.

13. Chargebacks and Payment Disputes

If you believe there is an issue with a charge, please contact us first so we can review and help resolve the matter.

Filing a chargeback does not automatically cancel an order or remove the requirement to return an eligible product. We may provide relevant order, payment, delivery, and communication records to the payment provider when responding to a payment dispute.

14. Changes to This Policy

We may update this Payment Policy when our payment methods, business practices, or legal obligations change.

Any updates will be published on this page with a revised “Last updated” date. The version in effect when your order was placed will generally apply to that transaction.