Privacy policy

Last updated: July 24, 2026

1. Introduction

Gianela respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Gianela (“Gianela,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you:

  • Visit https://gianela.com;

  • Create or use an account;

  • Place or attempt to place an order;

  • Subscribe to marketing communications;

  • Contact our customer service team; or

  • Otherwise interact with our website and services.

In this Privacy Policy, “you” and “your” refer to website visitors, customers, and other individuals whose personal information we process.

Please review this Privacy Policy carefully. If you do not agree with it, please do not use our website or provide personal information to us.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Gianela.

Information You Provide Directly

We may collect:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Phone number;

  • Order and transaction information;

  • Products and variants selected;

  • Account login information, if you create an account;

  • Marketing preferences;

  • Return, refund, and exchange information;

  • Messages sent to customer service;

  • Reviews or other content you voluntarily submit; and

  • Any other information you choose to provide.

If you do not provide information required to process an order, we may be unable to complete your purchase or provide the requested service.

Payment Information

Payments are processed by Shopify and authorized third-party payment providers.

Gianela does not directly store complete payment card numbers. Payment providers may collect card numbers, billing details, security codes, and other information needed to authorize and process transactions in accordance with their own privacy policies.

We may receive limited payment-related information, such as payment status, payment method type, transaction identifier, and fraud-screening results.

Information Collected Automatically

When you access or use our website, we and our service providers may automatically collect information such as:

  • IP address;

  • Browser type and version;

  • Device type and operating system;

  • Device identifiers;

  • Approximate location derived from an IP address;

  • Pages viewed;

  • Products viewed;

  • Referring website or source;

  • Search and navigation activity;

  • Date and time of visits;

  • Shopping-cart activity;

  • Checkout interactions;

  • Advertising interactions; and

  • Website performance, diagnostic, and security information.

This information may be collected through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify;

  • Payment processors;

  • Fraud-prevention providers;

  • Shipping carriers and fulfillment providers;

  • Analytics providers;

  • Advertising and marketing platforms;

  • Customer-service providers;

  • Social media platforms; and

  • Applications connected to our Shopify store.

The information we receive depends on the services provided and the privacy settings selected by you and Gianela.

3. How We Use Personal Information

We may use personal information to:

  • Process, verify, and fulfill orders;

  • Process payments;

  • Send order confirmations and transactional communications;

  • Arrange shipping and delivery;

  • Provide tracking information;

  • Process cancellations, returns, exchanges, and refunds;

  • Respond to questions and customer-service requests;

  • Create and manage customer accounts;

  • Detect, investigate, and prevent fraud or unauthorized transactions;

  • Maintain the security and functionality of our website;

  • Troubleshoot technical problems;

  • Improve our website, products, services, and customer experience;

  • Measure website and advertising performance;

  • Personalize website content and product recommendations;

  • Send marketing communications when permitted by applicable law;

  • Maintain business, transaction, and tax records;

  • Establish, exercise, or defend legal claims;

  • Comply with legal and regulatory obligations; and

  • Protect the rights, safety, and property of Gianela, our customers, and others.

We do not use sensitive personal information to infer characteristics about individuals except where permitted by applicable law.

4. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember shopping-cart and account preferences;

  • Support secure checkout;

  • Prevent fraud;

  • Understand website traffic and performance;

  • Measure customer interactions;

  • Personalize website content; and

  • Support analytics, advertising, and remarketing.

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location and applicable law.

You can manage cookies through:

  • Our cookie or privacy-preference controls, where available;

  • Your browser settings; or

  • Device-level privacy settings.

Disabling cookies may affect website features, account access, shopping-cart functions, or checkout.

For information about cookies used through Shopify, please review Shopify’s consumer privacy information:

https://privacy.shopify.com

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted by Shopify. Shopify processes information needed to provide hosting, checkout, payment, security, analytics, and other e-commerce services.

Payment Providers

We disclose transaction and payment-related information to payment processors to authorize payments, prevent fraud, process refunds, and complete transactions.

Shipping and Fulfillment Providers

We disclose names, delivery addresses, contact information, order contents, and other necessary details to warehouses, fulfillment providers, and shipping carriers.

Business and Technology Providers

We may disclose information to providers that assist with:

  • Website hosting and operation;

  • Customer service;

  • Email delivery;

  • Account management;

  • Fraud prevention;

  • Information security;

  • Analytics;

  • Advertising;

  • Marketing;

  • Returns and refunds; and

  • Business administration.

These providers may process personal information only for the services they provide or as otherwise permitted by law and their applicable agreements.

Advertising and Analytics Partners

We may disclose identifiers, device information, website activity, purchasing activity, and similar information to analytics and advertising partners.

Depending on applicable state law, certain advertising or analytics activities may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.

We do not knowingly sell personal information for monetary compensation.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request;

  • Respond to a subpoena, court order, or lawful investigation;

  • Enforce our agreements and policies;

  • Detect or prevent fraud or security incidents;

  • Protect the rights, property, or safety of Gianela, our customers, or others; or

  • Establish, exercise, or defend legal claims.

Business Transactions

If Gianela is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Sale, Sharing, and Targeted Advertising

Gianela does not knowingly sell personal information in exchange for money.

However, our use of certain analytics, advertising, remarketing, or Shopify services may be considered a sale or sharing of personal information, or targeted advertising, under some U.S. state privacy laws.

Where required by applicable law, you may opt out through:

  • The Your Privacy Choices or data-sharing opt-out link available on our website;

  • A supported browser-based opt-out preference signal, such as Global Privacy Control;

  • Our cookie-preference controls, where available; or

  • An email request to info@gianela.com.

Please use the subject line:

Privacy Opt-Out Request

An opt-out request does not prevent us from using information necessary to process orders, prevent fraud, provide customer service, or operate essential website functions.

7. Marketing Communications

We may send promotional emails only where permitted by law or when you have requested or consented to receive them.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email; or

  • Contacting info@gianela.com.

Unsubscribing from marketing will not prevent necessary transactional communications concerning orders, shipping, accounts, returns, refunds, or security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Process and document transactions;

  • Fulfill orders;

  • Provide customer service;

  • Maintain tax and accounting records;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with legal obligations; and

  • Protect our legitimate business interests.

Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Please do not send complete payment card numbers, account passwords, or other highly sensitive information through ordinary email or unsecured communication channels.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you suspect unauthorized access to your account.

10. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13 years old.

We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact info@gianela.com so we can investigate and delete the information where required.

11. U.S. State Privacy Rights

Depending on your state of residence and whether applicable legal requirements are met, you may have the right to:

  • Confirm whether we process your personal information;

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Obtain a portable copy of certain personal information;

  • Opt out of the sale of personal information;

  • Opt out of sharing for cross-context behavioral advertising;

  • Opt out of targeted advertising;

  • Limit certain uses or disclosures of sensitive personal information;

  • Withdraw consent where processing is based on consent;

  • Appeal the denial of a privacy request; and

  • Receive equal service and pricing without unlawful discrimination for exercising your rights.

These rights are subject to applicable exceptions. For example, we may retain information needed to complete a transaction, prevent fraud, comply with law, or establish or defend legal claims.

12. California Privacy Notice

This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, IP address, phone number, and account identifiers;

  • Customer-record information, such as billing and shipping addresses;

  • Commercial information, such as purchases, returns, and product interests;

  • Internet or electronic activity, such as website interactions and browsing activity;

  • Approximate geolocation information;

  • Audio, electronic, or visual information voluntarily provided to customer service;

  • Inferences used for personalization, analytics, or advertising; and

  • Sensitive information necessary to process account access or payments, where applicable.

We collect these categories from customers, website activity, Shopify, payment providers, service providers, and connected applications.

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell personal information for money. Certain advertising or analytics disclosures may be considered “sharing” or a “sale” under California law. California residents may opt out as described in Section 6.

We do not knowingly sell or share the personal information of consumers under 16 years old.

13. How to Exercise Your Privacy Rights

To submit a privacy request, contact:

Email: info@gianela.com
Subject line: Privacy Request

Please describe the right you wish to exercise and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. Verification may require confirming information already associated with your account or order. We will request only information reasonably necessary to verify and process the request.

We will respond within the period required by applicable law.

Authorized Agents

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf.

We may require evidence of the agent’s authorization and may ask you to verify your identity directly with us.

Appeals

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal to info@gianela.com with the subject line:

Privacy Request Appeal

We will review and respond to the appeal as required by applicable law.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Gianela does not control and is not responsible for the privacy, security, content, or practices of independent third-party websites. Please review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, website features, service providers, or legal obligations.

When we update the policy, we will revise the “Last updated” date at the top of this page.

If a change materially affects how we process personal information, we will provide additional notice where required by applicable law.

16. Contact Us

For questions, concerns, complaints, or privacy requests, contact:

Store name: Gianela
Store address: 45 W 29th Street, New York, NY 10001, United States
Email: info@gianela.com
Phone: +1 917-735-5970

Customer Service Opening Hours:
Monday through Saturday, 9:00 AM–5:00 PM EST

We aim to respond within 12 hours.

If you are not satisfied with our response, you may contact your state Attorney General or another privacy regulator with authority over your complaint.