Privacy policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Whenever we make updates, we’ll post the revised version on this Site, update the “Last updated” date above, and take any other actions required by law.

How We Collect and Use Your Personal Information

To deliver our Services, we collect personal information from different sources, depending on how you interact with us.

Beyond the specific uses described below, we may also use this information to communicate with you, improve our Services, meet legal requirements, enforce our terms of service, and protect the Services, our rights, and the rights of our users.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. When we say “personal information,” we mean any details that identify you, relate to you, describe you, or can be linked to you. The sections below explain the categories and specific types of personal information we may collect.

Information We Collect Directly from You

Information you share with us directly through our Services may include:

• Contact details: Your name, address, phone number, and email.

• Order details: Your name, billing and shipping addresses, payment confirmation, phone number, and email.

• Account details: Your username, password, security questions, and other information used to keep your account secure.

• Customer support details: Any information you choose to provide when contacting us, such as messages sent through our Services.

Some features of our Services require certain information. While you may choose not to provide it, this may limit your ability to access or use those features.

Information We Collect about Your Usage

We may also automatically collect information about how you interact with our Services (“Usage Data”). This is done using cookies, pixels, and similar technologies (“Cookies”). Usage Data can include details such as your device and browser, network connection, IP address, how you access our Site, and how you use your account.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Platform providers that support our Site and Services, like Shopify.

• Payment processors that handle payment details (e.g., bank account, credit or debit card information, billing address) so we can process your payments, fulfill orders, and provide the products or services you’ve requested.

• Marketing and analytics partners who may collect information when you visit our Site, interact with our emails, or engage with our Services or ads. This is often done through online tracking tools such as cookies, pixels, web beacons, SDKs, and third-party libraries.

Any information we receive from third parties is handled according to this Privacy Policy. Please also see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services

We use your personal information to deliver our Services and fulfill our contract with you. This includes processing payments, completing orders, sending updates about your account or purchases (including returns and exchanges), managing your account, arranging shipping, and handling any related features. To enhance your shopping experience, Shopify may also connect your account with other Shopify services you choose to use. In that case, your information will be handled according to Shopify’s Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising
  
  We may use your information to share marketing and promotional content with you by email, text, or mail, and to display ads for our products or services. Your information also helps us personalize your experience on our Site and elsewhere online. For customers in the EEA, the legal basis for this processing is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
  
  
• Security and Fraud Prevention

We use your information to detect, investigate, and act against potential fraud, illegal activities, or security threats. If you register an account, you’re responsible for keeping your login details secure. Please don’t share your username, password, or other access information. If you believe your account has been compromised, contact us immediately. For EEA residents, the legal basis for this processing is our legitimate interest in keeping our Site safe and secure (Art. 6(1)(f) GDPR).

• Customer Support and Service Improvement

We use your information to provide support, respond to inquiries, and improve our Services. This helps us stay responsive, deliver effective solutions, and maintain a strong relationship with you. For EEA residents, this processing is based on our legitimate interest in offering quality service and strengthening our business relationship (Art. 6(1)(f) GDPR).

Cookies

Like most websites, we use cookies on our Site. To learn more about the specific cookies used to power our store through Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to run and improve our Site and Services — for example, to remember your actions and preferences, and to analyze how people use our Site so we can make it better. We may also allow trusted third parties and service providers to use cookies on our Site to help tailor products, services, and advertising both here and on other websites.

Most browsers accept cookies by default, but you can change your settings to block or delete them if you prefer. Please note that doing so may affect your experience some features or functions of our Services may not work properly or may become unavailable. Also, blocking cookies may not fully stop us from sharing certain information with trusted third parties, such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties, always in line with this Privacy Policy. These situations may include:

• Vendors and service providers who work on our behalf, such as those handling IT, payments, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners who help us provide services and deliver advertising. These partners will use your information according to their own privacy notices.

• With your direction or consent, such as when we ship your order to you, or when you use social media logins or widgets.

• Affiliates or companies within our group, as part of running our business effectively.

• Business transactions or legal obligations, such as mergers, acquisitions, or bankruptcy proceedings, or when required by law (e.g., responding to subpoenas or search warrants), as well as to enforce our terms of service or protect our rights and those of our users.

We may share the following categories of personal and sensitive information, as described in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information.”

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may include links to websites or platforms operated by third parties. If you choose to visit these sites, please review their own privacy and security policies, as well as their terms and conditions. We are not responsible for the privacy, security, accuracy, or reliability of content on third-party sites. Please also note that any information you share on public or semi-public spaces including third-party social media platforms may be visible to other users of our Services and/or those third-party platforms, without limits on how it may be used by us or others. Including these links on our Site does not mean we endorse the content, owners, or operators of those platforms, unless explicitly stated within our Services.

Children's Data

Our Services are not designed for children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete it.

As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined under applicable law) the personal information of individuals under 16 years old.

Security and Retention of Your Information

Please note that no security system is completely foolproof, and we cannot guarantee absolute protection of your data. Information you send to us may also be vulnerable while in transit. For this reason, we recommend avoiding insecure channels when sharing sensitive or confidential details.

The length of time we keep your personal information depends on several factors, including whether it’s needed to maintain your account, provide our Services, meet legal requirements, resolve disputes, or enforce our contracts and policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute, may only apply in specific situations, and in some cases we may deny a request as allowed by law.

• Right to Access / Know: You may request access to the personal information we hold about you, including details on how we use and share it.

• Right to Delete: You may ask us to delete personal information we maintain about you.

• Right to Correct: You may request that we correct any inaccurate personal information we hold.

• Right to Data Portability: You may request a copy of your personal information and, in some cases, ask us to transfer it to another party.

• Right to Restrict Processing: You may request that we stop or limit how we process your personal information.

• Right to Withdraw Consent: If we rely on your consent to process your data, you may withdraw that consent at any time.

• Right to Appeal: If we deny your request, you may have the right to appeal our decision by replying directly to our response.

• Managing Communication Preferences: You can opt out of promotional emails at any time by clicking “unsubscribe” in our messages. Even if you opt out, we may still send you non-promotional emails, such as updates about your account or orders.

You can exercise these rights through our Site (where indicated) or by contacting us using the details provided below.

We will never discriminate against you for exercising your rights. To process requests, we may need to verify your identity (for example, by confirming your email address or account details). You may also appoint an authorized agent to act on your behalf, but we will require proof of authorization, and we may still ask you to confirm your identity directly with us.

We will respond to your request within the timeframes required by law.

Complaints

If you have concerns or complaints about how we handle your personal information, please reach out to us using the contact details below. If you’re not satisfied with our response, you may have the right to appeal our decision or file a complaint with your local data protection authority, depending on where you live. For individuals in the EEA, a list of supervisory authorities can be found here.

International Users

Please be aware that your personal information may be transferred, stored, and processed outside of your home country. In these cases, your information may also be handled by our staff, as well as trusted third-party service providers and partners located in those countries.