FAQ
Welcome to the Gianela Frequent Asked Questions (FAQ) Page
We’re always here to help with any questions and to make sure you enjoy the best shopping experience. If you need any further assistance, please feel free to reach out to us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy
Question #3: Where is the Gianela located?
Answer: Gianela is a UK-based lighting and lamp brand, offering a carefully curated selection of high-quality products. We proudly serve customers across the United Kingdom, with shipping available exclusively within the UK.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we’ve received and inspected your returned item, we’ll process your refund. Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear on your original payment method.
See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@gianela.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: We operate as an online-only store, which enables us to provide competitive prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we do accept bulk orders. For more information, please reach out to our customer support team.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store Name: Gianela
Address:
19/F, Golden Bear Centre
66 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: info@gianela.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.