Terms of Service

Last updated: July 23, 2026

Overview

This website is operated by Gianela. Throughout the website, the terms “Gianela,” “we,” “us,” and “our” refer to Gianela.

These Terms of Service (“Terms”) govern your access to and use of https://gianela.com, including any purchase made through the website.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order.

These Terms should be read together with our:

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Section 1 – Eligibility and Website Use

By using this website, you confirm that you are at least the age of majority in your state of residence or that you are otherwise legally permitted to enter into a binding agreement.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You may not use the website:

For any unlawful or fraudulent purpose;
To violate applicable federal, state, or local laws;
To infringe the rights of Gianela or another party;
To transmit malware, viruses, or harmful code;
To interfere with the operation or security of the website; or
To submit false billing, shipping, account, or payment information.

A violation of these Terms may result in suspension or termination of access to our services.

Section 2 – Service Area

Gianela currently sells and ships products to customers located in the United States.

Orders with delivery addresses outside the United States may be declined or canceled.

Any changes to our service area will be reflected in our Shipping Policy and during checkout.

Section 3 – Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, measurements, materials, colors, prices, and availability are accurate.

However:

Product colors may appear differently depending on your screen or device;
Measurements may be subject to reasonable manufacturing tolerances;
Product packaging may occasionally vary;
Availability may change before an order is accepted; and
Minor differences that do not materially affect the product’s function or appearance may occur.

Customers should review product descriptions, specifications, variant selections, and sizing information before placing an order.

We will not knowingly substitute a materially different product without the customer’s consent.

Section 4 – Pricing, Currency, and Sales Tax

All prices displayed and processed on our website are in United States dollars (USD) unless expressly stated otherwise.

Applicable sales tax is included in the displayed product price. No additional sales tax is added during checkout.

The final order total will be displayed before you submit payment.

Gianela provides free standard shipping on all orders delivered within the United States. No minimum purchase is required.

We may update product prices before an order is placed. Price changes will not affect an order that has already been accepted.

If a genuine typographical, technical, or pricing error affects an order, we may contact you to confirm the corrected price or cancel the affected order and issue a full refund.

Section 5 – Payments

We accept the payment methods displayed during checkout.

Payments are processed securely through Shopify and authorized third-party payment providers. Gianela does not directly store complete payment card information.

By submitting an order, you confirm that:

You are authorized to use the selected payment method;
The billing information you provide is accurate; and
You authorize the total amount shown at checkout to be charged.

An order may be delayed or canceled if payment cannot be authorized or if additional verification is reasonably required to prevent fraud.

Section 6 – Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

After placing an order, you should receive an order confirmation email. The confirmation acknowledges that we have received your order. An order remains subject to payment authorization, product availability, and verification of the information provided.

We may decline or cancel an order for legitimate reasons, including:

A product is unavailable;
Payment cannot be authorized;
Billing or shipping information is incomplete or inaccurate;
A material price or product-information error occurred;
The order appears fraudulent or unauthorized;
The order violates these Terms; or
We cannot lawfully fulfill the order.

If we cancel an order after payment has been collected, the amount paid for the canceled order will be refunded to the original payment method.

Section 7 – Order Cut-Off and Processing

Orders submitted before 2:00 PM Eastern Time (EST) will begin processing on the same business day when possible.

Orders submitted after 2:00 PM EST will begin processing on the next business day.

For order cut-off purposes, business days are Monday through Friday, excluding public holidays.

Our standard order-processing period is:

1–3 business days, Monday through Saturday.

Processing time is separate from carrier transit time.

Section 8 – Shipping and Delivery

Gianela offers free standard shipping on all orders delivered within the United States. No minimum purchase is required.

Our estimated shipping schedule is:

Processing time: 1–3 business days, Monday through Saturday;
Transit time: 7–9 business days, Monday through Saturday; and
Estimated total delivery time: 8–12 business days.

We use shipping partners that may include USPS, DHL, and FedEx. The carrier used may depend on the delivery location, warehouse availability, and fulfillment requirements.

Delivery times are estimates and may be affected by carrier disruptions, severe weather, public holidays, governmental actions, customs procedures, an incorrect address, or other circumstances outside our reasonable control.

When an order ships, we will send tracking information to the email address provided during checkout.

If you have not received tracking information within five business days, contact us at info@gianela.com.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you discover an address error. Address changes cannot be guaranteed after an order has entered processing.

Full shipping conditions are available in our Shipping Policy.

Section 9 – Order Cancellations

To request an order cancellation, contact us as soon as possible at info@gianela.com.

An order may be canceled only if it has not been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. After delivery, an eligible product may be returned in accordance with our Refund Policy.

If an order is successfully canceled after payment has been collected, the refund will be issued to the original payment method.

Section 10 – Returns

Customers may request an eligible return within 30 days after delivery.

To qualify for a return, the product must be:

Unused;
In its original condition;
Returned with all original tags attached; and
Returned in its original packaging where applicable.

Return requests must be submitted and approved before the product is sent back.

To start a return, email info@gianela.com with:

The subject line “Return Request – Order #[order number]”;
Your order number;
The reason for the return; and
Photographs when the item is damaged, defective, or incorrect.

Approved return instructions and the applicable return address will be provided by email.

Customers should use a trackable shipping service when returning a product.

Section 11 – Return Shipping Costs

Customer Remorse

If a return is requested because the customer changed their mind, selected the wrong size or variant, or no longer wants the product, the customer is responsible for the return shipping cost.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or incorrect, Gianela will cover the applicable return shipping cost.

We may request photographs or other reasonable information to verify the issue.

Once the issue is confirmed, the customer may choose between:

A replacement, subject to availability; or
A full refund.

Customers will not be charged additional return or replacement shipping fees for confirmed damaged, defective, or incorrect products.

Section 12 – Refunds

After receiving and inspecting an eligible return, Gianela will process the refund within 14 business days, Monday through Saturday.

Approved refunds will be issued to the original payment method used for the order.

Banks and payment providers may require additional time to post the refund after it has been issued.

Original or return shipping costs are handled according to the circumstances described in our Refund Policy.

Gianela does not charge a restocking fee for eligible returns.

Section 13 – Exchanges

Eligible products may be exchanged within the applicable return period.

Exchanges are subject to product and variant availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund in accordance with our Refund Policy.

Contact info@gianela.com before returning a product for exchange.

Section 14 – Accounts and Billing Information

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please contact us promptly if you believe that your account or payment information has been used without authorization.

We may limit or cancel orders that reasonably appear to be placed using fraudulent information, unauthorized payment methods, or automated purchasing methods.

Section 15 – Intellectual Property

The website and its original content—including the Gianela name, logos, text, graphics, photographs, design elements, and software—are owned by or licensed to Gianela and are protected by applicable intellectual property laws.

You may use the website for personal shopping purposes. You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without prior written permission from Gianela or the applicable rights holder.

Section 16 – Third-Party Services

Our website may use services provided by Shopify, payment processors, shipping carriers, analytics providers, and other third parties.

Third-party services may be subject to their own terms and privacy policies.

Gianela is not responsible for independent third-party websites or services that we do not control. However, the use of a service provider does not remove Gianela’s responsibility for fulfilling accepted customer orders or complying with applicable consumer laws.

Section 17 – Privacy

Our collection and use of personal information are governed by our Privacy Policy

We may collect information reasonably necessary to:

Process and fulfill orders;
Arrange shipping, returns, and refunds;
Provide customer service;
Prevent fraud and unauthorized activity;
Operate and improve the website; and
Comply with applicable legal obligations.

Marketing communications are optional and may be unsubscribed from at any time.

Section 18 – Disclaimer and Limitation of Liability

We make reasonable efforts to keep the website accurate, available, and secure. However, we cannot guarantee that access will always be uninterrupted or error-free.

To the maximum extent permitted by applicable law, Gianela will not be liable for indirect, incidental, special, or consequential damages arising solely from website interruptions, carrier delays, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, violation of non-waivable consumer rights, or any liability that cannot legally be excluded.

These Terms do not limit any mandatory consumer protections available under applicable federal or state law.

Section 19 – Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, labor disputes, public health emergencies, governmental actions, internet outages, or payment-network failures.

When such an event materially affects an accepted order, we will make reasonable efforts to notify the customer and provide updated information or an appropriate resolution.

Section 20 – Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.

Section 21 – Governing Law

These Terms are governed by applicable federal laws of the United States and the laws of the State of New York, without limiting any mandatory consumer protections available under the laws of the customer’s state of residence.

Section 22 – Changes to These Terms

We may update these Terms to reflect changes to our services, policies, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date. Changes will apply prospectively and will not reduce rights already associated with an accepted order unless required by law.